When a quality or engineering issue lands at the assembly plant, you have hours, not days. Apex Quality Control is already on the floor, representing your company, containing the problem, and driving it to a permanent fix.
A phone call from the OEM at 6 a.m. shouldn't mean a scramble to get someone in a truck. Apex keeps an experienced quality and engineering representative on the floor so problems are seen, contained, and answered before they reach your customer's scorecard.
Three steps, in that order, every time. Quick fixes stop the line from complaining today. Only the third step keeps it from complaining next month.
We're on the floor when the issue is raised. We see the part, talk to the operator, and give the OEM a named person to work with immediately.
Suspect stock is identified and sorted, certified parts are tagged, and a containment plan is agreed with the OEM so production keeps moving.
Root cause analysis, permanent corrective action, and verification on the line. The 8D gets closed because the problem is gone, not because the paperwork is.
Everything below happens at the OEM, on your behalf, with your name protected.
A dedicated representative at the OEM who acts as your quality department on the ground.
Hands-on engineering that works the problem with OEM engineering groups until it's closed.
From prototype builds through production readiness, someone from your side is at every build event.
A typical shift for an Apex representative at an OEM assembly plant.
Check overnight quality alerts, hold areas, and any tagged stock before first shift starts.
OEM quality flags a fitment concern on your part. We're at the station within minutes, not on a plane.
Suspect lot bracketed, sort started, certified stock tagged. Your plant gets a call with facts, not rumors.
Measurements, photos and process data sent to your engineering team. 8D opened with real evidence.
Same-day summary to your plant and the OEM: status, containment, next steps, and who owns them.
John Magre started at Ford Motor Company in Louisville, Kentucky in 1995 and worked production, quality, launch and material handling before founding Apex Quality Control in 2007. He built the company around one belief: suppliers deserve a permanent fix, not a temporary one.
"Anybody can make a problem go away for a shift. Our job is to make sure it never comes back."
How Apex works a problem at the OEM, from the moment it's raised to the moment it's closed.
We are your company's presence inside the assembly plant. When the OEM raises an issue on your part, we respond at the station, contain suspect stock, coordinate sorting or rework, and work the root cause with OEM quality and engineering until the corrective action is verified and the issue is closed.
We attend quality meetings, respond to line calls, manage containment, and report back to your plant the same day. We speak for your company with the credibility that comes from years of working directly with the OEM's people.
Our founder has worked in automotive since 1995, starting at Ford Motor Company in Louisville, across production, quality, launch and material handling. Apex has represented Tier 1 and Tier 2 suppliers at the OEM since 2007.
Because problems at the plant don't wait. An on-call representative arrives after the OEM has already made containment decisions without you. Being on-site means we see issues as they happen, know the people involved, and can act in the first hour, which is when the outcome is decided.
That the cheapest issue is the one caught before it leaves the station. A permanent fix costs less than three temporary ones, and a supplier's reputation at the OEM is built in the first response to a problem, not the last.
Most clients engage us on an ongoing on-site basis with a straightforward monthly arrangement; launch and project support can be scoped separately. Contact us and we'll put together a proposal for your plant and volume.
Call, message us on WhatsApp, or use the form below. Tell us which OEM plant and which parts, and we'll set up a short conversation about coverage.